Company Profile - SlashSupport is dedicated to providing technology companies with the support services they need to succeed in today’s competitive marketplace.Over the seven years that we have been in business during which time we have worked with some of the biggest and best names in the technology market, we have amassed a treasure trove of technology and customer support expertise. A certain degree of creativity and latitude is required.
At SlashSupport, each day our technical support executives Operate 24×7 in OneWorld delivery model.Service 35000+ tech support queries from across the globe.Handle over 600+ products/devices.Use multiple channels of support delivery such as voice, email, chat and remote login. Answer high volume of inbound calls from consumers promoting organization’s products and services.Responsible for researching and resolving complaints and issues to ensure customer retention and customer satisfaction through correspondence and calls backs.Broad base knowledge range of product line; our order, repair, extended warranty, and trade-in policies; familiarity of level one technical support.
Headquartered in San Jose, CA, USA, we have our regional program management offices close to client locations. SlashSupport employs a 2750+ member workforce at 7 global support centers in India, USA, Australia and Singapore. We take great pride in the numerous nationalities and cultural diversity that exists in our workforce.SlashSupport is a part of the Cybernet Software Systems, Inc (CSS) Group. Read more about CSS Group Companies.SlashSupport is a privately held corporation. SB Asia Infrastructure Fund (SAIF) Partners is the company’s primary investor.
Experienced with processing a high volume of orders and calls, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. Requires a high school diploma or equivalent and 2-3 years of experience in a customer service (call center) environment is desired. Familiar with standard concepts, practices, and procedures within a customer/sales support setting. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works well within a group and is also considered a self-starter. Works under general supervision of the customer support supervisor.
